Heloise
DBG_CI_0040
DISPATCH TIMELINE - 8-9 BUSINESS DAYS
At Deme, we ensure that your order is delivered securely and promptly, no matter where you are in the world. Here’s everything you need to know about our shipping and tax policies:
- Domestic Shipping: All orders within India are shipped free of charge.
- International Shipping: For global orders, a flat shipping fee of INR 2,500/USD 30 applies. This fee is not applicable on new arrivals.
- Dispatch Timeline: Orders are dispatched within 8-9 business days. Delivery timelines may vary depending on your location and the shipping partner.
- Shipping Partners: We work with reliable carriers like DHL Express, FedEx, Blue Dart, and Aramex to ensure fast and safe delivery.
- Delays: Please note that delivery timelines may occasionally be affected by public holidays, weather conditions, or other unforeseen circumstances. Deme by Gabriella cannot be held responsible for delays caused by these factors.
Customs & Taxes
For international orders, all customs duties, import taxes, and any additional charges levied by the destination country are the sole responsibility of the customer. Deme by Gabriella does not cover these fees under any circumstances. We recommend checking with your local customs office to estimate potential charges before placing an order.
If you have any questions about our shipping and tax policies, please reach out to us at info@demebygabriella.com.
Manufactured/Packed By
Shop No 2, Sunbeam CHS, Perry Cross Rd, next to Pam's Salon, Bandra West, Mumbai, Maharashtra 400050
Country of Origin
India
At Deme by Gabriella, every outfit is thoughtfully crafted to order, ensuring the highest quality and precision. Please take a moment to familiarize yourself with our detailed policies regarding refunds, returns, exchanges, and cancellations.
Refunds, Returns & Exchanges
As each outfit is made-to-order, we do not accept refunds, returns, or exchanges. This policy ensures that every piece is carefully crafted to your specifications. We recommend reviewing the product details and sizing carefully before placing your order to ensure you are completely satisfied with your selection.
- Altered Outfits: Once an outfit has been altered, it cannot be exchanged. Alterations are a custom service, and any requests for changes after purchase are non-refundable and non-exchangeable. However, if you require alterations, we are happy to assist you, and please note that the customer is responsible for the one-way shipping costs associated with sending the outfit back to us for any necessary adjustments.
- Fit Concerns: If you have any questions regarding sizing or fit before placing your order, we encourage you to reach out to us for guidance. Feel free to contact us at info@demebygabriella.com. Our team will be happy to help you find the perfect fit.
Cancellation Policy
As our products are made-to-order, we do not accept cancellations once an order has been placed. Our design and manufacturing process begins as soon as your order is confirmed, and we are unable to alter or cancel any orders once they are in production. Please ensure that you are completely satisfied with your order before finalizing the purchase.
Shipping Delays
We strive to ensure timely deliveries; however, refunds will not be provided for any shipping delays caused by unforeseen circumstances or third-party logistics. We appreciate your patience and understanding.
Need Assistance?
If you have any concerns or require further clarification on our policies, we are here to help. You can contact us for support:
📞 Call/WhatsApp: +91-9920878487
✉️ Email: info@demebygabriella.com
We truly appreciate your understanding and support of our made-to-order philosophy. This allows us to provide you with personalized, high-quality garments crafted with care and precision for your special moments. Thank you for choosing Deme by Gabriella.
