RETURNS & CANCELLATIONS

As every Deme by Gabriella piece is made to order, production begins shortly after an order is placed. All orders are considered final once confirmed.

We do not offer refunds, returns, exchanges, or cancellations for standard or custom-size orders.

This policy is in place due to the nature of our made-to-order production and the significant shipping costs, customs duties, taxes, import charges, and clearance fees associated with international returns.

We strongly encourage you to review the product description, size chart, measurements, and all order details carefully before completing your purchase.

CUSTOM & STANDARD SIZES

All orders, whether placed in a standard or custom size, are produced specifically for you once your order is placed. As a result, they are not eligible for refunds, returns, exchanges, or cancellations.

ALTERED OUTFITS

Any outfit that has been altered is not eligible for return or exchange.

If you require alterations, we are happy to assist wherever possible. Please note that the customer is responsible for the one-way shipping cost associated with sending the garment back to us for alterations.

FIT CONCERNS

If you have any questions regarding sizing or fit before placing your order, please reach out to us at orders@demebygabriella.com. Our team will be happy to help you select the most suitable size.

SHIPPING DELAYS

While we do our best to ensure every order reaches you within the estimated delivery timeline, occasional delays may occur due to customs processing, courier disruptions, public holidays, weather conditions, or other circumstances beyond our control.

Deme by Gabriella is not responsible for delays caused by third-party logistics providers or external factors, and refunds will not be provided for such delays.

NEED ASSISTANCE?

If you have any questions or require further clarification, our team is happy to help.

📞 Call / WhatsApp: +91 99208 78487
✉️ Email: orders@demebygabriella.com