Selene

At Deme by Gabriella, every outfit is thoughtfully crafted to order, ensuring exceptional quality, craftsmanship, and attention to detail. Please take a moment to review our policies before placing your order.

Refunds, Returns & Exchanges

As all Deme by Gabriella pieces are made to order and shipped internationally, we do not offer refunds, returns, or exchanges.

This policy is in place due to the significant shipping costs, customs duties, taxes, import charges, and clearance fees associated with international returns. As a result, all sales are considered final.

We strongly encourage customers to review product descriptions, size charts, and measurements carefully before placing an order.

Custom & Standard Sizes

All orders, whether placed in a standard size or custom size, are produced specifically upon order and are therefore not eligible for refunds, returns or exchanges.

Altered Outfits

Any outfit that has been altered is not eligible for exchange.

Should you require alterations, we are happy to assist wherever possible. Please note that the customer will be responsible for the one-way shipping cost associated with sending the garment back to us for alterations.

Fit Concerns

If you have any questions regarding sizing or fit before placing your order, please reach out to us at info@demebygabriella.com. Our team will be happy to assist you in selecting the most suitable size.

Cancellation Policy

As a made-to-order brand, production begins shortly after an order is placed. Therefore, we do not offer cancellations once an order has been confirmed.

We kindly request that customers review all order details carefully before completing their purchase.

Shipping Delays

While we strive to ensure timely delivery of every order, delays may occasionally occur due to customs processing, courier disruptions, public holidays, weather conditions, or other circumstances beyond our control.

Refunds will not be provided for shipping delays caused by third-party logistics providers or external factors.

Need Assistance?

If you have any questions or require further clarification, our team is happy to help.

📞 Call / WhatsApp: +91 99208 78487
✉️ Email: orders@demebygabriella.com